Privacy Policy
Last Edit: January 10, 2024
Edge Signal and its Affiliates ("we" or "us") provide edge computing solutions that help developers code high-quality and secure applications. This Policy explains how we collect, use, and share your information when you use our Platform or interact with us. We respect your privacy and protect your personal information, which means any information that can identify you directly or indirectly. This does not include aggregated or anonymized information. You can choose whether to share your personal information with us, but some of our Services may not work without it. This Policy applies to the information you provide through our Edge Signal platform or Websites, including https://www.edgesignal.io, or other ways of communication with us. By using our Services, you agree to this Policy and our data practices. If you do not agree, please do not use our Services.
What information do we collect, and how do we collect it?
We collect your information in different ways:
When you or your organization contact us through our Websites or subscribe to our Services. We ask for your business contact details, such as name, title, email, address, phone number, and your professional interests and needs. We also record your comments, feedback, calls and interactions with us on our forums and other channels.
When you use our Services. We automatically collect usage details, such as browser type, IP address, device ID, cookies, date/time stamp, pages visited, and actions taken on the Services. We use tools and software to monitor and analyze your visits, navigation, and interactions with the Services. We may also use cookies and similar technologies to store information on your computer and improve your experience. You can manage your cookie settings on your browser, but this may affect some features of the Services. From external providers that work with us or connect with us in relation to the Services. For example, from social media sites and analytics providers that integrate their services with ours or give us access to some of their data.
How do we use your information?
We process your personal information for legal, contractual, and legitimate purposes, such as providing and improving our Services, analyzing usage, advertising, customer support, and security. By accepting our Terms and Conditions and this Policy, you consent to this processing, unless the law requires otherwise. You can withdraw your consent by contacting us at: info@edgesignal.io
We use or share your personal information for these reasons:
To provide our Services as requested or agreed. For example, we need your name and contact details to give you a quote, answer your questions, process your payment and billing.
To enable your access to the Services, including registration and authentication. For example, we require your name and email to grant access.
To improve and customize our Services based on your preferences and trends.
To create, maintain, secure, and personalize your account.
To handle your requests, transactions, payments, and prevent fraud.
To support you and answer your questions, including fixing problems and improving our responses.
To protect our Services, databases and other assets and businesses from threats.
To generate non-personal statistical data for internal use.
To comply with law enforcement requests as required by law, court order, or regulations.
To facilitate a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Edge Signal's assets, in which your personal information is among the transferred assets.
Will your information be shared with anyone?
We may disclose your personal information to others only when it is required to provide the service or when we are legally obligated or permitted to do so by law, regulation, or legal process.
We will not disclose your personal information to any other parties without your consent, except for using processors who process personal information on our behalf (subject to a data processing agreement).
Do we use cookies or other tracking technologies?
To provide you with the best possible service, we employ cookies and other web technologies that help us understand how you use our platform. A cookie is a small piece of data that is sent from our web server when you access our service and stored on your browser. Cookies allow us to keep track of your preferences and settings, as well as to collect and analyze data on user behavior. By default, most browsers accept cookies. You can choose to disable cookies by changing your browser settings, but please be aware that some features of our service may not function properly without them.
Is your information transferred internationally?
Edge Signal is a global company that provides Services from different locations around the world. To deliver our Services and fulfill our obligations to you, we may share information within our group of companies and with other Service Providers that we work with, who may be based in countries other than where you live.
Please be aware that we may send your information to a country and jurisdiction that may not have the same privacy and data protection laws as your country of residence. No matter where your information is stored, we, our Affiliates and Service Providers follow the same protections as described in this Policy.
How long do we keep your information?
We keep your information for as long as it is needed for the original purpose of collection, and/or as required by our legal and contractual obligations and the relevant laws or regulations. For instance, we keep your information while you are using our Services, and for a reasonable time after that. However, we are not obligated to keep personal information for a fixed period and can delete it at any time.
We may keep aggregated and/or anonymous data, and any other non-personal information as allowed by the applicable privacy laws. Please note, we do not store your credit card details (if applicable), but rather send them directly to the relevant Service Provider.
What are your privacy rights?
Depending on the situation, you may exercise the following rights regarding your personal data:
Access: You can ask us to provide you with copies of your personal data that we hold. We may charge a reasonable fee for this service.
Rectification: You can ask us to correct any inaccurate or incomplete information that we have about you.
Erasure: You may have the right to ask us to erase your personal data from our records, and we will do so as far as possible. We will inform you of how this affects your use of our site or products and services. In some cases, we may not be able to delete your personal data for specific legal reasons, which we will explain to you if applicable.
Restriction: You can ask us to limit the use of your personal data if (i) you have doubts about its accuracy; (ii) you think it was processed unlawfully; (iii) you need us to keep it for a legal claim; or (iv) we are reviewing your objection to our use of it based on our legitimate interests or public interest.
Objection: You can object to our use of your personal data that is based on our legitimate interests or public interest. If you do so, we must show that we have compelling reasons to continue using it that outweigh your interests, rights, and freedoms.
Data Portability: You can ask us to give you or another data controller a copy of the personal data that you have given us, in a structured and common format.
We have 30 days to respond to you if you make a request. To exercise any of these rights please contact us below with "GDPR Request" in the subject line:
info@edgesignal.io
Or write to us:
Edge Signal – Privacy
110 - 390 March Road
Ottawa, ON K2K 0G7
Canada
How can you review, update, or delete the data we collect from you?
We respect your right to access your personal data that we have collected and stored. You can view and edit your personal data on your Account page. If you find any errors or inaccuracies in your personal data, we urge you to correct them on your Account page. You can also delete your personal data from your Account page unless we need to keep it for the purpose of providing the Service. You can also revoke any permissions you have granted us at any time.
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